Apple Store Support

My experience to date has been a little bitter sweet. Overall I really like the device. While there are things I’d change about it, I can’t think of a device I would immediately change it for.

That being said, I had a problem with my iPhone where the camera app would lock up the phone, some times. This wouldn’t happen ALL the time, nor would it happen all that often ( think 2 twice a day…maybe…since I bought it on 7/11/09 ). So, I walked into an store last week to talk to a associate to see what they could think of. They tried a normal restart and told me to do a new phone restore ( losing all my data, but being able to resync apps, contacts, etc ), and that if that didn’t work to schedule an appointment at the , where customers get 1 on 1 help with their products.

So, I went home and did a full restore, resyncing contacts and adding pictures back again, etc. A few hours later it happened again, and I made my appointment for Wednesday evening, one of the few times Brooke and I weren’t scheduled to be together this week. I ended ups staying home sick from work and Brooke came over to see how I was doing, we relaxed and talked and she was tired from work so she stayed at the house while I went to the Sherman Oaks Apple store.  I wish I could remember the name of the guy that helped me at the Genius Bar, but he was very straight forward with me, telling me that since it’s before 2 weeks I can just straight up exchange the phone for a new one, no questions asked.  I said go for it and he started to go through the motions when he said “uh oh”.  They were out of 32GB White iPhones.  Ugh.  He said that he could order one for me but it would take about 3 days to get there, and by that time I’d be out of the Valley and back in Agoura.  He said in that case to go to any store that had them in and just tell them I wanted to do an “in box exchange”.

Thursday, I was home from work again, still sick, and while I checked the iPhone Inventory tool, no stores near by had any White 32 GB 3GS iPhones.  I figured I would just wait until Friday and go to one of the Apple stores on my way between work and my sister’s house.  As I was at work on Friday, I kept checking the Invetory Tool.  Thousand Oaks, Simi Valley, Canoga Park, Northridge and Sherman Oaks were all out of stock of the White 32GB 3GS.  Wow, and here I thought I went with the less popular color.  Around 11am rolls around and low and behold Thousand Oaks has them in stock!  Yes!  I plan on stopping by there on my way to my sisters and swapping out my iPhone.  By 3:30pm the Thousand Oaks store was showing 0 in stock.  D’oh.  I should have take a lunch.  Around 4:30 I check the site again and find that Northridge has it in stock.  I don’t hold my breath but figure if they still have them in stock by the time I go to my sisters, take care of the dogs and am ready to leave, I’ll stop by and see what they can do for me.

After taking care of the raft killing beasts, I check the Inventory Tool one last time and it says they are still in stock, so I head over to the Northridge mall.  I find my way over to the Apple store to find the store PACKED with people.  There are easily over 100 people in the store, with 20 people in queue for the Genius Bar, and here I thought I might be the one and only person out looking for an iPhone on a Friday night.   Seems I was QUITE wrong.  I finally flag down a power blue t-shirt wearing associate and tell him my story.  He listens and tells me he needs to talk to a Genius.  He gets flagged down by 4 or 5 other customers just walking to the Genius Bar, and this guy is way too nice to tell someone he’s helping someone else so he listens to them and tries to point them in the right direction before continuing on his way.  In the mean time I see another gentleman standing in the iPhone line who buys 4 ( yes FOUR ) White 32GB ’.  My mind starts to race.  What if he got the last ones? The associate comes back to me and tells me it will be fine to swap it out and asks which one I have.  I tell him the White 3GS.  He nods, no problem.  What size? I say 32GB.  He says “Now that might be  a problem.”  I see him walk over to the iPhone checkout and he grabs one of the 2 last white iPhones.  He double checks to make sure it’s a 32GB one and he comes back to me telling me I’m pretty lucky and had I showed up any longer I might have been out of luck.  Mel helped me throughout the rest of the exchange, making sure the new phone had my proper phone number, was able to make and receive calls and was activated through iTunes in the store.  If Mel ever reads this, and I know I thanked him in the store, I just want him to know how nice he made my Apple experience and while I hate having technology not work like ti should, he made the repair process as enjoyable as it could be.  While it did take a while and I didn’t leave the Apple store until about 8pm, I was quite satisfied and was ready to go home with my new iPhone and apply my new InvisibleShield screen protector.  I’ll have a review on that before too long.

Apple Support and the Genius Bar

I have an appointment today with support.  Specifically the .  The name alone has left me with some reservations as to the level of support I’ll get there.  It just comes off a bit too Wizard of Oz All Knowing-ish for me.

The reason I made the appointment is that occassionally my will totally lock up, specifically when using the camera app.  The shutter just never opens, and I’ve even left it there for 5 full minutes.  I did a phone restore to see how that would work out, but low and behold it happened again.  Here’s hoping that the person that helps me at the Genius Bar can really help me out.  I’ve already backed up all my data, just in case they do a phone swap.  I’ll post more here after my appointment at 7:45pm tonight.

iPhone (AT&T), Pre (Sprint) or Andriod (T-Mobile)

Come late July/early August I have a decision to make. My contract is up with , and while I’ve had pretty decent service with them ( overall ), there are times where I have been greatly troubled with ’s coverage and there anemic G3 support.

I currently have the T-Mobile Wing, and while it’s a decent phone, it’s left me wanting more. I need/want a phone that reacts faster. I love the real keyboard that’s pretty amazing, I like the fairly large screen, but there are many things I wish it did….better.

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Google Phone still due this year

According to an article in the New York Times, an phone is still due to be launched this year. The phone will be made by HTC and first available to subscribers. There’s video up on Youtube here that shows what it looks like.

Now I know phone companies and service providers like to set up partnerships to guarantee that someone will buy the phone, but making them exclusive to one company is just bad business. It doesn’t sound like will be doing that with the Android, or dream as they’re calling it, but I for one will never own an while has exclusive rights to it, I just don’t like . I know you’re saying, well, stupido, just buy one and crack it! Only problem with that is that I currently have (and like) for my cell phone provider, but they use CDMA whereas the is still GSM-only. I’m sure AT&T is loving the exclusive contract, but there doesn’t seem to be anything in that deal that sounds appealing to . They get less sales and have to deal with a subpar service provider.