Internet Troubleshooting for Parents

After having my mom call again, waking me up on a Saturday morning (it was before 11!) to tell me that she couldn’t get on the internet, I decided they needed a flow chart to troubleshoot problems before sending for help.

Granted, this doesn’t take into account the potential need for a hard reset of the router, but I really don’t want them doing that anyway and they can always call if it gets to that point.

Click each image for a larger view

Basic Troubleshooting

Advanced Troubleshooting

Leave a Reply

Your email address will not be published. Required fields are marked *


You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>