13Apr/110
Internet Troubleshooting for Parents
After having my mom call again, waking me up on a Saturday morning (it was before 11!) to tell me that she couldn't get on the internet, I decided they needed a flow chart to troubleshoot problems before sending for help.
Granted, this doesn't take into account the potential need for a hard reset of the router, but I really don't want them doing that anyway and they can always call if it gets to that point.
Click each image for a larger view
Basic Troubleshooting
Advanced Troubleshooting
