Internet Troubleshooting for Parents

After having my mom call again, waking me up on a Saturday morning (it was before 11!) to tell me that she couldn’t get on the internet, I decided they needed a flow chart to troubleshoot problems before sending for help.

Granted, this doesn’t take into account the potential need for a hard reset of the router, but I really don’t want them doing that anyway and they can always call if it gets to that point.

Click each image for a larger view

Basic Troubleshooting

Advanced Troubleshooting

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