Apple Store Support

My experience to date has been a little bitter sweet. Overall I really like the device. While there are things I’d change about it, I can’t think of a device I would immediately change it for.

That being said, I had a problem with my iPhone where the camera app would lock up the phone, some times. This wouldn’t happen ALL the time, nor would it happen all that often ( think 2 twice a day…maybe…since I bought it on 7/11/09 ). So, I walked into an store last week to talk to a associate to see what they could think of. They tried a normal restart and told me to do a new phone restore ( losing all my data, but being able to resync apps, contacts, etc ), and that if that didn’t work to schedule an appointment at the , where customers get 1 on 1 help with their products.

So, I went home and did a full restore, resyncing contacts and adding pictures back again, etc. A few hours later it happened again, and I made my appointment for Wednesday evening, one of the few times Brooke and I weren’t scheduled to be together this week. I ended ups staying home sick from work and Brooke came over to see how I was doing, we relaxed and talked and she was tired from work so she stayed at the house while I went to the Sherman Oaks Apple store.  I wish I could remember the name of the guy that helped me at the Genius Bar, but he was very straight forward with me, telling me that since it’s before 2 weeks I can just straight up exchange the phone for a new one, no questions asked.  I said go for it and he started to go through the motions when he said “uh oh”.  They were out of 32GB White iPhones.  Ugh.  He said that he could order one for me but it would take about 3 days to get there, and by that time I’d be out of the Valley and back in Agoura.  He said in that case to go to any store that had them in and just tell them I wanted to do an “in box exchange”.

Thursday, I was home from work again, still sick, and while I checked the iPhone Inventory tool, no stores near by had any White 32 GB 3GS iPhones.  I figured I would just wait until Friday and go to one of the Apple stores on my way between work and my sister’s house.  As I was at work on Friday, I kept checking the Invetory Tool.  Thousand Oaks, Simi Valley, Canoga Park, Northridge and Sherman Oaks were all out of stock of the White 32GB 3GS.  Wow, and here I thought I went with the less popular color.  Around 11am rolls around and low and behold Thousand Oaks has them in stock!  Yes!  I plan on stopping by there on my way to my sisters and swapping out my iPhone.  By 3:30pm the Thousand Oaks store was showing 0 in stock.  D’oh.  I should have take a lunch.  Around 4:30 I check the site again and find that Northridge has it in stock.  I don’t hold my breath but figure if they still have them in stock by the time I go to my sisters, take care of the dogs and am ready to leave, I’ll stop by and see what they can do for me.

After taking care of the raft killing beasts, I check the Inventory Tool one last time and it says they are still in stock, so I head over to the Northridge mall.  I find my way over to the Apple store to find the store PACKED with people.  There are easily over 100 people in the store, with 20 people in queue for the Genius Bar, and here I thought I might be the one and only person out looking for an iPhone on a Friday night.   Seems I was QUITE wrong.  I finally flag down a power blue t-shirt wearing associate and tell him my story.  He listens and tells me he needs to talk to a Genius.  He gets flagged down by 4 or 5 other customers just walking to the Genius Bar, and this guy is way too nice to tell someone he’s helping someone else so he listens to them and tries to point them in the right direction before continuing on his way.  In the mean time I see another gentleman standing in the iPhone line who buys 4 ( yes FOUR ) White 32GB ’.  My mind starts to race.  What if he got the last ones? The associate comes back to me and tells me it will be fine to swap it out and asks which one I have.  I tell him the White 3GS.  He nods, no problem.  What size? I say 32GB.  He says “Now that might be  a problem.”  I see him walk over to the iPhone checkout and he grabs one of the 2 last white iPhones.  He double checks to make sure it’s a 32GB one and he comes back to me telling me I’m pretty lucky and had I showed up any longer I might have been out of luck.  Mel helped me throughout the rest of the exchange, making sure the new phone had my proper phone number, was able to make and receive calls and was activated through iTunes in the store.  If Mel ever reads this, and I know I thanked him in the store, I just want him to know how nice he made my Apple experience and while I hate having technology not work like ti should, he made the repair process as enjoyable as it could be.  While it did take a while and I didn’t leave the Apple store until about 8pm, I was quite satisfied and was ready to go home with my new iPhone and apply my new InvisibleShield screen protector.  I’ll have a review on that before too long.

Minor Pre Annoyances

For the most part I’m loving my , it almost feels like an with a keyboard, and Palm is onto something with WebOS. That being said, there are a few things that have been annoying me.  I think most (all?) of these can be fixed through software updates, so get on it Palm.

1. Battery Life – Even after turning off GPS, AIM, auto-checking email, and with some light use, I’m down 12% after 2 hours. Hopefully they can fix this, if not, I’ll just have to carry a charger around with me wherever I go.  Good thing I don’t use my phone as an MP3 player, just saying.

2. Bluetooth pairing with car – For whatever reason, whenever I receive a phone call while in my car, the phone initially uses the bluetooth, then switches to normal (handset) mode. I have to then manually select the bluetooth icon from the phone screen while the person on the other end talks and hopefully doesn’t say anything important.

3. Copy and Paste – A couple of things here. First off, you can’t copy and paste from an html web page nor from an incoming text message, only from areas that are deemed text input fields. This makes it annoying to copy something (an address, for example) from a text message and put it into Google Maps. The other aspect is that even when you can select the text, it’s tricky.   You have to hold down the [CAPS] (up arrow) button and swipe over the text. Only problem is that the swipe action doesn’t seem too sensitive and even then it doesn’t span multiple lines.  You have to swipe one line, probably a couple times, then swipe the previous line. Rinse and Repeat.  To actually copy the text, you hold your finger in the gesture area and then hit v, c, or x, depending on what you’re trying to do.  I found out the hard way that the alt [Orange] button does not in fact copy, nor is there a dropdown menu button like the Centro or Treo.  Because your finger must remain in the gesture area, it’s very difficult to copy and paste one-handed  Maybe I just need to get used to this one, but it hasn’t been an easy transition.

Anyway, minor transitional/new software issues, just wanted to give an update of my sojourn.

Apple Support and the Genius Bar

I have an appointment today with support.  Specifically the .  The name alone has left me with some reservations as to the level of support I’ll get there.  It just comes off a bit too Wizard of Oz All Knowing-ish for me.

The reason I made the appointment is that occassionally my will totally lock up, specifically when using the camera app.  The shutter just never opens, and I’ve even left it there for 5 full minutes.  I did a phone restore to see how that would work out, but low and behold it happened again.  Here’s hoping that the person that helps me at the Genius Bar can really help me out.  I’ve already backed up all my data, just in case they do a phone swap.  I’ll post more here after my appointment at 7:45pm tonight.

The iPhone – My first 24 hours

So, I didn’t really plan on getting the this weekend.  It just kind of happened.  Perhaps I should explain.

This was going to be a VERY busy weekend for me.  As of Friday ( 7/9/09 ) I am to be house & dog sitting for my sister while she is out of town until 7/16/09.  I tweaked my back on Friday morning, but still headed to work, though sitting, walking and even breathing deeply hurt.  I stayed until about 1pm when I just couldn’t take the pain anymore and headed home.  I hadn’t planned on getting to my sister’s house until 6pm or so anyways, so I decided to try to go sleep off some of the pain of my back.  I slept for about 2 hours, though that really didn’t effect the pain.  I dragged my bags to my car, somehow managed to not pass out from the pain and drove to my sisters house at about 4:30.

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T-plus 8 hours with the Pre

Early this morning I did something that I have been dreading for a long while: I called to see when I qualified to get a new phone. Why did I dread this you ask? Well, I knew once I was able to get a new phone that I’d impatiently wait until I broke down and go buy a .  Here are some of my initial thoughts.  This is in no way comprehensive nor unbiased; it’s just what I think after playing with the phone for 8 hours, but if you don’t agree with me then you’re wrong.

First an overview. The Pre uses a “card” for each actively running program. You can switch between cards at any time by hitting the center button.  When you’re looking at the screen, the programs all look like cards, so it’s not that much of a stretch to call them that.  The point of these is to easily switch between programs without needing to close any.

Hit the jump for a few thoughts on specific features and for more of my literary witticism.

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Microsoft Betas: Microsoft Security Essentials

recently began to beta their replacement for One Care called Micrsoft Security Essentials ( MSE ).

While downloads for the beta have officially been cut off, there are a few other sites on the net you can find it on, just make sure you download the right one for your operating system as there are different versions for Windows XP and Windows Vista/Windows 7, and both also have 32bit and 64 bit variations.

Now, lets take a look at what this looks like once it’s installed:

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